Returns

We do not offer refunds; items may be returned for store credit (in the form of a gift card) within 30 days of order fulfilment.  Items must be in new condition with original tags, unworn, unaltered, unwashed, and free from damages by the customer.  Sale items are considered final sale and are not eligible for store credit.

Any merchandise returned without prior approval will not be accepted. 

See our full Return Policy HERE

Hemming

Chain stitch hemming is free when you purchase a pair of jeans online from The Unbranded Brand.  At check out select your desired inseam length in the Hemming/Alterations portion on the Cart Page.  Hemming can take approximately 7-14 business days to complete and there can be up to 0.5” variance in the requested inseam.

Note: Hemmed items are considered final sale and are not eligible for store credit.

Shipping

We ship worldwide via FedEx. All domestic (North America) orders are shipped with FedEx. Orders are processed within 72 hours (excluding weekends and holidays). An email with tracking information will be sent once the order has been dispatched. Note that alterations can postpone shipments for approximately 7-14  business days.

We Cover Duties, Taxes, and Brokerage Fees on All Orders Shipped to the USA

To ensure a smooth and hassle-free shopping experience, we take care of all duties, taxes, and brokerage fees on shipments to the United States. There are no additional charges upon delivery—what you see at checkout is what you pay. Shipping is a flat rate of $5 for orders shipped within Canada, $10 to the United States and $25 for the rest of the world. 

Shipping to Russia, or PO/APO/FPO Box is currently unavailable. 

Undeliverable Packages

If our shipping carrier is unable to deliver a package, we are notified and attempt to make contact the receiver in order to make delivery arrangements.  Packages are often undeliverable due to an incorrect shipping address, or the refusal to pay international duties and taxes.  If we are unable to arrange delivery of the package within 3 days of initial contact, the shipment is returned to The Unbranded Brand.  To avoid this, it is important that accurate shipping and contact information is submitted during check out in addition to prompt communication if contacted.
In the event that a package is undeliverable and returned to The Unbranded Brand, return shipping fees ($10 Canada, $15 USA, $60 Russia, $30 International) will be applied and deducted from store credit.

Standard shipping rates will apply to packages that require reshipment.

Payments & Charges

Visa, MasterCard, and American Express are accepted. Occasionally, we may require additional information to verify your identity. In such cases we will contact you by e-mail or by telephone. We reserve the right to cancel an order for any reason.

All prices are listed in USD.

Taxes & Duty

Canada
Orders shipped to Canada are subject to provincial and federal sales taxes.

USA
Orders shipped to the USA may be subject to sales tax, import duties, tariffs, and brokerage charges. These costs are not covered by The Unbranded Brand and are the sole responsibility of the recipient.

International
Orders shipped internationally (excluding Canada and the USA) are subject to applicable taxes and duties, which are the sole responsibility of the recipient. Please check with your local customs office for information about fees, rules, and regulations.

Lost & Damaged Items

If your package was lost or arrived damaged please contact us at info@theunbrandedbrand.com.  Include your order #, tracking # as well as brief explanation of the damage, along with applicable photos. We will then take further steps to resolve the issue.  

Item Availability & Sizing

Despite our efforts in synchronizing the website merchandise with our stock, some items that appear on the website may be out of stock. In such cases, we will automatically refund your payment and inform you shortly after the order is placed.